Terms and Conditions

Introduction

Thank you for choosing Royal Parking! We are committed to providing exceptional customer service, reliability, and quality in all aspects of our airport parking; park and ride services. By using our services, you agree to abide by the following terms and conditions.

1. General Information

  • Company Details: Royal Parking, operating under the name Royal Parking, is located at [Insert Company Address], and can be contacted at [Insert Contact Information].
  • Service Description: We offer airport parking, park and ride services, ensuring your vehicle is safely stored while you travel.

2. Booking and Confirmation

  • Booking Process: You can book your parking spot through our website. Upon booking, you will receive a confirmation email containing a reference number. Please retain this reference number for future communications.
  • Contact Information: Ensure that your contact details, including your email address and phone number, are accurate and up-to-date.
  • Missing Confirmation: If you do not receive a confirmation email within a reasonable time frame, please contact our customer service team via our Contact Us page.

3. Payments

  • Payment Methods: Payments for bookings must be made in advance using a credit or debit card. We accept major cards such as Visa, Mastercard, and also PayPal.
  • Payment Issues: If your payment fails, we reserve the right to cancel your booking. Ensure your payment method is valid and has sufficient funds.

4. Pricing and Additional Charges

  • Standard Fees: The price for parking is as listed at the time of booking.
  • Additional Charges: Extra charges may apply if you extend your parking duration or if your vehicle size exceeds standard dimensions. These charges will be clearly communicated in your booking confirmation.

5. Cancellations and Refunds

  • Cancellation Policy: You can cancel your booking up to 48 hours before the scheduled start time. To cancel, use the Contact Us page on our website and include your booking reference number.
  • Refunds: Cancellations made within the specified time frame will be refunded, minus any applicable administrative fees.
  • Late Cancellations: Cancellations made less than 48 hours before the start time are non-refundable.
  • Non-Refundable Bookings: Certain promotional or discounted bookings may be non-refundable. This will be clearly indicated at the time of booking.
  • Refund Process: Refunds will be processed to the original payment method within a reasonable time frame.

6. Arrival and Parking

  • Check-In: Upon arrival at our parking facility, present your booking reference number to expedite the check-in process.
  • Vehicle Condition: Ensure that your vehicle is in a roadworthy condition. We are not responsible for any mechanical issues that may arise while your vehicle is parked with us.

7. Liability and Insurance

  • Vehicle Safety: While we take all reasonable precautions to ensure the safety of your vehicle, Royal Parking is not liable for any loss or damage to your vehicle or its contents during the parking period.
  • Personal Items: Remove all valuable personal items from your vehicle. Royal Parking is not responsible for any loss or theft of items left in your vehicle.

8. Privacy and Data Protection

  • Data Use: We respect your privacy and handle all personal data in accordance with applicable data protection laws. For detailed information, please refer to our Privacy Policy.
  • Cameras and Trackers: For your privacy and security, please ensure that any dash cams or tracking devices in your vehicle are turned off while parked at our facility.

9. Changes to Terms and Conditions

  • Amendments: Royal Parking reserves the right to amend these terms and conditions at any time. Any changes will be communicated via our website. Bookings made prior to any amendments will adhere to the terms and conditions in place at the time of booking.

10. Contact Information

  • Customer Support: For any questions or assistance, contact us through our Contact Us page. Our support team is available from 04:00 to Midnight, seven days a week.

11. Governing Law

  • Jurisdiction: These terms and conditions are governed by and construed in accordance with the laws of [Country/State]. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of [Country/State].

12. Complaints

  • Complaint Process: If you encounter any issues or have complaints about our services, please contact us directly through our website. We aim to address and resolve complaints promptly and efficiently.

 At Royal Parking our team of qualified and professional individuals are dedicated to providing you with a seamless and enjoyable parking experience from the moment you book with us.